Creating Positive Customer Experience To Boost Your Business

In business, customers play important role for its growth. In fact, it is one of the keys to successful revenue for your business. Therefore, customer’s happiness is not to be underestimated. Attracting your target customer to make them buy your products or services is not the end of your effort. What you have to do is maintain their happiness and positive experience. Not to mention that happy and satisfied customers won’t hesitate to show you off. They will be happily promote you to their friends, families, and even acquaintances. It’s because they want others to experience the same good thing. 

Positive customers experience to build

The first thing you have to do before creating positive experience for your customers is change the way you think of them. You should start acknowledging their impact to your business especially for a long term effect. Therefore, you will understand what they need and how to satisfy them by treating them the right way. 

It’s All About the Impressions

Customer experience is the impression you leave with your customers. The impression should leave positive impact of how they view your brand. There are many factors that can influence their impression. The two keys are products and people. Customers come to you because they are interested in your products. They will be happy if they buy the product they truly need or want just as they expected. However, the power of people can make them come back. When you serve them with the right amount of attention and care, they will have positive view of your brand in general, not only on your products. Therefore, your business growth can be affected greatly by customer experience. 

Consumers Are Your Marketers

These traditional shops in Ubud, Bali is made famous by customers uploading to their social media

Remember that customers today hold more power than the sellers. There information they can access through online platform so it is not hard for them to compare then choose. Their opinion also do matter for the sellers. If they have bad experience using particular products or service, they won’t hesitate to announce it to the world because everything is accessible now such as social media. Instead of feeling intimidated by their power, you can take advantage of that. Your customers are the best resource for your business growth. You can use their power to build your brand and raise brand awareness. When you are on your customers’ side and you leave positive impression, they will recommend and share their experience with their friends and families. 

Think About Consumers’ Satisfaction

There are many things you can do to find out the level of your customer’s satisfaction such as conducting survey, asking for feedback, or analyzing customer support ticket trends. Conducting customer survey should be done regularly. You can do it after every launching new products and service, or once every three months. This will give you idea of your customer’s experience. You can also ask their feedback to know their opinion of your products and services. Also, ask them what kind of features they want next. Then, don’t forget to analyze your customer’s ticket trends to address issues and increase your customer’s positive experience. 

This is What the Best Komodo Liveaboard Should Have

The Komodo National Park of Flores, East Nusa Tenggara Indonesia, is full of magical wonder. From the last colony of living dragons on earth, deserted beaches, lively aquatic world, to panoramic galore, you’ll be totally left in awe during the Komodo trip. And the sailing trip with Komodo liveaboard itself is one of the best part of the ship. Liveaboard is the best way to reach remote destinations within and around the national park as well as visiting Komodo’s marvellous dive sites underneath. As your main vessel, the ship plays an important part on your holiday—the best experience often times come from the best Komodo liveaboard. So if you are looking for top quality liveaboard in Labuan Bajo, make sure that they have these qualities.

Professional Crews with Good Ratios on Board

Professional service is everything. When you are embarking to the corner of the earth, you want to have the best service possible. Especially when there’s no mini markets and spas around. The professionalism of the crews will either make or break your holiday. Also, you want to have at least 3:1 ratio of ship attendants to the guest. This way, you’ll have full attention from the crews and have things done quicker. 

Delicious and Healthy Menu with Options to Dietary Restriction

The best Komodo liveaboard knows how to handle its food. The crews know how to make international menu as well as presenting local dishes in tastes that you’d definitely like. Also, they know that some people has dietary restriction or allergies. They will try their best to give alternative menus for you. 

Best Komodo Liveaboard Has Comprehensive Diving Facilities

This is What the Best Komodo Liveaboard Should Have

Before the dawn of travel bloggers, instagrammable travels and the like, liveaboard used to be closely associated with divers. In fact, it’s the main vessel for divers to reach remote diving destinations on earth. If diving is one of your motivation to go to Komodo (their clear water and brimming marine life are enough reasons!), it’s natural if you want to embark on the best Komodo liveaboard for diving. It should have at least basic equipments like masks, snorkels, dive suites, and BCD. The liveaboard should definitely has nitrox and a good wet station. It’s even better if they have advanced facilities like dive computers for rent, though it would be a little bit pricey. 

More on Liveaboard Travel:

Why Komodo Cruise Is Great for Travelling Solo

Komodo Sailing Trip: Five Things You Might Not Know About

Relatively New and Good Engine

Ever heard funny engine noises when you are travelling with low budget liveaboard? Some liveaboard could offer very cheap price because they are using old boats and old engines. We have heard travelers end up with broken boats or left stranded on the middle of the sea because of engine failure. Don’t let it happen to you.

Best Komodo Liveaboard Knows How to Arrange Itineraries

The best Komodo liveaboard knows how to arrange itineraries to allow you enjoy the maximum potential of the holiday. They don’t rush you between destinations. Every itinerary is considerably paced while allowing you to get the best of everything. They know how to manage time and anticipate lateness. In the end of the trip, you’ll leave with good memories of the Pink Beach, Padar Island, dreadful Komodo Dragon encounter, and many more.y give i 

Establish Effective Communication With Your Customers

Customer is important factor in your business you should pay attention to. They are more than your money maker. You have to remember that your priority in providing products or services is to help your customers solving their problems. It is important to develop better understanding of your customers. Besides, you have more than one kind of customer. There must be variety of customers you talk to from time to time. Communication between you and your customers should be effective. Effective communication will help you handle customers even the toughest ones. 

Effective communication with customers

The goal of establishing effective communication with your customers is to create better understanding so that you truly know what your customers needs and wants. Therefore, you can deliver solutions for their problems through better products and services. Here are tips to have effective communication with your customers:

Establish the topic of the conversation without leading it with your own opinion. The goal of conversation with your customers is to find out what they need and believe so you have better understanding. Forcing your opinion to your customers won’t get you anywhere. Therefore, it is always good to decide the topic of conversation and lead it with natural flow. Make it looks like a discussion where you give your customers more chance to speak up. 

Talk less, listen more is what you have to do to establish effective communication with your customers. Remember that the conversation aims to let you learn more about your customers. If you are the one who keep talking, you won’t get any information about your customers. Instead of talking, try to listen more. Ask them questions and let them answer freely. You can chime in with your point of view from time to time to let them know that you are listening. 

Stop making assumptions of your customers. Assuming you knew what your customers want even before the conversation is a big no. Instead of assuming, ask more questions. Do not take words at face value without further elaboration. When your customers say something, ask them questions that can make them explain more. Therefore, you can understand what they are trying to say. Assuming things at the surface can lead to misunderstanding.

Do not get defensive so easily when your customers state their objections. It is often for customers to state their objections about your products or services. It is also common for customers to misunderstood thing which cause them to assert false things. They may also say something close to accusations. However, do not get riled up so easily. Instead, share your opinions and correct the falsehood patiently calmly.

Set a time limit for conversation to be more efficiently effective. When the conversation is stretched out, it can bring inconvenience to either one of you. Even if the conversation is going well, you should end it if the limit has reached. You can schedule another time for the follow-up. Do not forget to thank them for their time to let them know that you appreciate it.

Exclusive Bali Villas offer Relaxation and Rich Experience

If you consider Bali as your next vacation destination then that is the right decision. Bali is called the island of a thousand temples or also the island of the gods offering a lot of fun to be seen and enjoyed. Unfortunately, there are many pitfalls relating to the type of accommodation for tourists. 90% of tourists who will visit Bali are certain to have the same thought “which hotel should we live in?” The mistake in choosing accommodations makes it possible to add to the cost burden and is certainly more expensive than it should be. So many even thousands of inns, motels, star hotels to exclusive Bali villas, which in fact compete with each other. In the low season, this industry must suffer because so many rooms are not occupied. Now you know how to use it to enjoy luxury and affordable accommodation right?

exclusive bali villas

Magic of exclusive Bali villas

Many people wrongly think that overnight rental rates at Bali villas will definitely exceed the vacation budget. This may be a wrong perception because you do not have the correct information or facts. Booking Bali family villas in groups will greatly save hundreds or even thousands of dollars, especially if you are on vacation for a long time. You need to remember that for hotel accommodation, you only pay 1 room at a price of hundreds of dollars, but with hundreds of dollars, you get full access to exclusive Bali villas.

Hotels are indeed the choice of business people who come and go quickly. This five-star hotel offers comfort with complete facilities such as a work desk, suite bathroom, bar fridge which certainly has burdened your hotel costs. Even if you book an access room close to the swimming pool, it will definitely be more expensive. But if you want to save costs then booking exclusive Bali villas will be a holiday blessing.

You can get a spacious living room and bedroom, semi-outdoor dining room, terrace, kitchen and equipment, and most importantly a private swimming pool. To be honest, your privacy at exclusive Bali villas will be better maintained. It’s easy for you to monitor children who play in the swimming pool area without worrying. There will be no additional fees for the use of villa facilities. The staff will also help you gladly find transportation or find tour guides to many tourist destinations in Bali.

Treating yourself and your family with the luxury of Bali holiday villas allows you to get the highest relaxation and special holiday experience. The villas of a group are usually managed with high standards and staff are trained to meet the needs of guests. To be honest, luxury Bali villas feel more comfortable and homie compared to other accommodations.

Creating High-Performing Team For Your Business

Growing your business should be taken seriously no matter how small you started it because you want it to be bigger and better. Gaining success in business is not easily achieved either because there are variety of challenges you need to overcome. It is impossible to handle those challenges all alone. That’s why a business can run more efficiently if a team involved. Creating a high-performing team for your business is a challenge as well but it’s so worth it once you are able to do it. 

High-performing team to grow business successfully

There are many types of team you create to boost the growth of your business. For examples, there are working groups where the people working are not dependable or share the same responsibilities in reaching the goals. There is also real team whose work ethic is in more clarity because the goals are more focused and the way of working is more organized. Then, there is high-performing team which aim for elite performance. However, this is not easy to make because personal growth and success are the key for the high performance. 

Creating High-Performing Team For Your Business

Invest in Personal Growth

It is important to invest in the personal growth as well as success of team members when it comes to building high-performing team. In this matter, it is important for you to know and understand professional and personal goals of team members, you can ask your manager to find this out. The one who is responsible to encourage and support the team to achieve those goal is the manager you appointed.

Build Genuine Care to Each Other 

It is also important to build genuine care for one another in the team. The personal growth is based on care and attention. Creating authentic environment with genuine care for your team’s personal growth will help them to achieve their goals successfully.  Every member of the team has their own goal to develop themselves personally. Therefore, you have to acknowledge their goals of their personal growth to understand what they truly want to achieve. For example, not every member of the team has goal to improve their management ability. There might be those who prefer to develop their self-confidence. Thus, it is highly suggested to not assume anything but ask. By asking, you know exactly what they thought. 

More Business Tips :

Management Skills to Handle Business Well

Building Effective Communication in Your Business Team

Create Projects to Accommodate Team Skills

After acknowledging their goals for their personal growth, you have to create projects or find opportunities to accommodate and facilitate them. You can find it through the existing work so they have experience. For example, you can allow them to shadow another teammate or have the mentor they are most comfortable with. 

Emotional Support

Another important element to create high-performing team is emotional support. You can give it through celebration or feedback. Make sure that you give appreciative feedback. Then, it is also important to celebrate their growth. This will make them feel valued and appreciated. You don’t have to create dramatic celebration. Simple recognition works the same. The point is to make sure that your team members know you are aware of their accomplishment and you support them. 

Small Things You Will Appreciate in Liveaboard Labuan Bajo

So you have heard about the famous Liveaboard Labuan Bajo trip in Komodo National Park, Indonesia. A Jurassic-looking set of islands, covered with high savannah grasses, home of the nearly-extinct Komodo Dragons. The only colony of real dragons on earth. Utterly deadly not by breathing fire, but by venomous saliva and nasty bites. But the Komodo Dragons are not the only star of the show. Beautiful landscapes, stunning empty beaches, and the life in liveaboard Labuan Bajo itself is the charms that makes the Komodo trip so alluring.

Small Things You Will Appreciate in Liveaboard Labuan Bajo

A Luxury of Slow Living in Liveaboard Labuan Bajo

You won’t realise that slow living can be this perfect before sailing in liveaboard Labuan Bajo. the days pass slowly as you lie on sun chair on the deck, waiting the boat to reach the next destination. Crossing the Flores Sea on sunny day while you enjoy a borderless scenery. Until its time for dive or excursion briefing, you can have all the time for just yourself. Without burden of completing assignments, making meals, or cleaning the house. This is a simple luxury you won’t have back at home. 

A Feeling of Having Endless Adventure in Liveaboard Labuan Bajo

Though momentarily, living on liveaboard Labuan Bajo gives you a feeling of having an endless adventure in your hands. Looking at sheer destinations just in Komodo National Park would somehow make your world feels a whole bigger. In usual days, you normally spend your days in your cubicles, meeting room, and home. But here in Komodo, you will spend a breathtaking sunrise, a wonderful hike in savannah-covered hills, a lunch by the beach, and awesome sunset all in different area. Spend a week in the liveaboard and you’ll have more new thing to learn than a year in the office. 

More Travel Stories:

Useful Items People Always Forget to Bring to Komodo Boat

Komodo Sailing Trip: Five Things You Might Not Know About

Sleeping On A Boat is Very Different

It’s pretty normal to feel a bit of seasick when the boat is moving during the day. Once you get the antidote—pills, acupuncture bands, or ginger—that will be fine. But it’s a different story at night. When the sky turned to dark and the boat anchored, everything feels peacefully quiet. You can feel soft breeze brushing your face, lull you to sleep. Up on the deck, the sky is so brights with billion of stars, glinting softly. You can hear the waves gently lapping from the warmth of the cabin. It’s time for sleep. 

Getting A Healthier Lifestyle, Even Just for A Moment

Do you know that most liveaboard in Labuan Bajo promote healthy lifestyle? You might not realise it, but they sort of “force” you to life healthier. Meals are highly nutritious, balanced, and prepared in regular times of the day. You can always expect to find greens and freshly sliced fruits asides the main meals anytime. The day is filled with physical activities—hiking, snorkelling, diving, and even morning yoga session! There’s no excuse to sleep late at night. No nightclub to keep you awake more than you need or phone signals that glued your eyes to the screen. It might not be easy when you have used to modern lifestyle, but it’s way better for your body indeed!

Reasons to Have Bachelor Party at Komodo Boat Trip

The Komodo National Park of Flores is now rising as one of the most popular cruising destination in Indonesia. Its remote location and minimal infrastructure just add more charms to this far flung archipelago. Each year, adventurers are bewitched by the park’s inviting blue waters, rosy beaches, secluded shores, undulating savannah hills, and of course, the deadly and prehistoric Komodo dragons. It’s a perfect place to get away from the world and the fabled landscape is just perfect to dwell in dream. Especially if you or one of your best friends are about to throw a bachelor  party. Here’s five solid reason why having a bachelor party on Komodo boat trip is perfect. 

Almost Absolutely Nothing to Prepare for Komodo Boat Trip

The main reason why Komodo boat trip is perfect for bachelor party? Think about its super simple prep. The man or lady in honour can be as lazy and yet they still launch a superb party. They don’t need to think about the cars, which hotels to stay or which restaurant to eat. No planning about designated divers or worrying too much about venue reservations. All they need to do is call a Komodo liveaboard and arrange the plan. Don’t really know which destination to go in Komodo? Get the excursion package. Almost every spot in Komodo is incomparable and no matter which package you take, it will be awesome. And let’s admit it. Most men hate planning. Bachelor trip in Komodo boat simplify everything.

Related Story: Extra Preparation to Komodo Liveaboard Sailing

It’s All About Saving More for Finance

Let’s be honest. The expenses of separate accommodation, wild night entertainment, transportations, and food for say, five best friends could be bigger than a 2D1N sailing in Komodo boat trip for the same amount of people. Good news: it’s an all inclusive package. Means that you don’t have to pay more for meals and getting to places.

Also, room accommodation in the liveaboard could adjust to each personal finance ability. Inside the cabins of most popular Komodo liveaboard is around USD 200-500 per person. One of your rich friend can reserve the luxury suite in the deck. Also, you need no worry about that one friend who always conveniently forget about their bills. Work with the Komodo boat trip operator to have everyone pay their accommodation upfront before the embarkation. Worry not to be a debt collector after the trip.

A Good Time with Each Other

Reasons to Have Bachelor Party at Komodo Boat Trip

It’s time to say it. Not everyone enjoy the typical bachelor party antics with dancing strippers and drowning in alcohol. While some vodkas and beers are good to get everyone in the boat groovy, waking up wasted in Komodo is actually a waste. What do you want in a bachelor party actually? Peer pressure? Bungee jumping from a cliff? Waking up with a giant tattoo in your face? 

Bachelor party come as a final sendoff to their best friend who are soon walking to their next stage of life. The main purpose is actually get in each other company and having best time together. And Komodo boat trip actually works for having quality time between friends. The sceneries are constantly changing and there are so much better friendship-bonding stuffs to do on the trip! A jump to the bright blue sea, a hike to wonderful hills, or simply taking leisure time together on the sun deck. 

Your Small Business And Its Budgeting

Opening your small business, you should be ready with every possible challenges. One of them is budgeting. Bookkeeping is surely not something you should take lightly. That’s why budgeting should be well-managed. Budgeting in business includes estimating and matching expenses to revenue. Even when you start your business in small scale, you still have to manage your budget properly. It is important to keep track on your money. You should know whether or not you have enough money to fund the operations you planned. You also should shave financial buffer to face the unexpected.

Budgeting your small business

Aside from earning high income, you also have to think how to expand your business so it can generate income for itself. When you don’t have specific management or plan over the budget, your business is on higher risk to spend more money than necessary. If you spend money, it should be for something that can help your business grow bigger. 

It is common to have different plan of budgeting for different type of business. It is also a matter of personal preference. Some business owners may have their own plan in setting the process of budgeting. 

Financial accounting stock market graphs analysis

The first thing you should do as business owner in budgeting your finance is to lists things where the money will go to such as payroll expense, utility bills, mortgage payments, interest and tax payments, and many more. Those are basic expenses every business has on their list. Different type of business may have more things to pay due to circumstance and characteristics of the business itself. This is why you should know the industry standards. 

Create a Spreadsheet

Making spreadsheet will help you a lot with the budgeting process. It will help you estimate total amount of money you will need to allocate toward various costs. You also should include other important things on the list such as insurance, rent, etc.

Don’t under-estimate

Always factor in some slack because no matter how accurate you think you are with the estimation, there will always be extra factors.  That’s why you should always make sure that you have enough money to cover for the unexpected where you have to pay more than what you have estimated before. Only when you are sure that your finance is in stable mode can you plan business expansion or hire more employees to generate more income.

Cutting costs reasonably

Consider cut cutting when budgeting. It is possible to cut some costs. You can take a look at items that can be controlled to a large degree because it will benefit your financial situation. You can plan some maneuvering tricks to cut some expenses without putting your business at risk.  This way, you will also have more money to save for other plans such as expanding business or saving up. Then, it is also important to review your budget plan periodically. Keep in mind that business is volatile. It means there is always possibility for the unexpected expense to show up. It can throw off your revenue assumption. By reviewing periodically, you have more chances to anticipate the unexpected expense. 

Also read:

Piercing Bali: Gun vs Needle Which One is Safest?

Did you fall in love with the many Balinese craftsmanship, like their renowned silver works, and would love to make a new room for a piercing Bali in your body? But is it safe to get pierced in Bali? You’re certainly not the first one who have concerns about getting a piercing on the island, and other body modifications for that matter. 

bali piercing studio koloni

Needle piercing Bali: when safety is your top most concern 

When it comes to hygiene and safety concerning piercing methods, hands down, the safest one is needle piercing. All of the needles are single-use and therefore, it has no risk of spreading germs or diseases from other piercing customers. Needle piercers are usually professionals that have underwent previous training or by a studio.

Some needle piercers went to the lengths of getting themselves certified. So yes, there is such a thing as a licensed piercer. The certification itself is from a body known as APP (Association of Professional Piercers). While you it may be particularly difficult to find a piercer in Bali that has such a certification, rest assured that the island has plenty of reputable piercer studios in Bali that offer standardized piercing methods by experienced piercers. 

piercing bali by koloni studio

Piercing method using guns 

Gun piercing in Bali is, unsurprisingly, much more common compared to piercing methods using needles. You can find gun piercing shop in some Bali department stores whether it’s in Kuta or in Denpasar. The process requires much less training for the piercer staff, and virtually anyone can do it. 

Guns are known to use blunt object that go through your body part with speed and force. The fact that the “needles” used in guns are blunt is often a significant matter of concern when it comes to the holes this equipment produces. Quicker method = less pain? This is apparently not the case when it comes to piercing. The guns actually uses more force, coupled with the bluntness, piercing with guns are notably more painful. 

safe needle piercing in bali island

Needles or guns? Hygiene concerns in piercing methods 

Gun piercing method is generally less hygienic, and therefore, less safe. The “needles” used in the gun are not able to be replaced. Thus, customers of gun piercings will likely share bodily fluids and germs, which is straightforward not good. 

If you must use guns on your piercing (or your child piercing) for whatever reason, then make sure that the guns used are only single-use guns. If a reusable gun is used, then what’s left of “healing the damage” would be how the piercer would sterilize the wound. 

bali piercing prices

Bali Piercing: ear lobes vs other body parts 

While stalls in many department stores would do your earlobe piercing in a heartbeat, this is often not the case with other body parts. If you plan on piercing other body parts aside from the lower earlobes, then it’s highly advisable not to go to a gun piercing shop in Bali (or any other places for that matter). Just don’t. Good places offering gun piercing would not do piercings other than the earlobes using said equipment anyway. 

Bali piercing prices: is the cost worth it?

When it comes to piercing Bali or other body mods, if you can’t afford it, don’t pierce. Still want piercings no matter what? Then wait until you can afford the piercing. Piercings can be a permanent body modification art. Some people would heal overtime as long as they don’t stuff the pierced body part, some people just don’t heal. You should invest the best for the permanent changes on your body, such as getting a piercing. 

Also read:

Types of Partners in Business Partnerships

Partnership can be made between two or more parties to join forces with the same business purpose. There are different types of partnership in business such as general partnership, limited liability partnership, etc. each has different types of arrangement as well which influence how the partnership works for all parties involved. Partnership is not limited to large business. It is a practice that is useful for even small business to grow and develop. Partnership is part of important structure in business that can help develop it into something more profitable and bigger. 

About the types of partners in business

A business partnership is created when two or more parties come together for a particular purpose. In business partnership, there are what it calls silent partner and general partner. Both are different in characteristics and principles. Both are the most common that come into play when it comes to partnership structures. The things that can be influenced by the structure of both partnerships are profit, tax, losses, and responsibilities. 

Types of Partners in Business Partnerships

Silent Partners vs General Partners, Generally

As mentioned earlier that silent partners and general partners are different in some ways. Silent partners are more like active in the matter of investing or capital infusion. Meanwhile, general partners are active in business operations. Silent partners are seen to be the individuals who provide funding to a business. This type of partner can be found in Limited Liability Partnership. Their liabilities are limited to the money they invest. Some silent partners can also act as consultant in the business partnership or be a part of advisory board. Some business may create different setting for silent partners designation. 

What General Partners Do

On the other hand, general partners are commonly found in Limited Partnership. The structures in limited partnership include limited partners as well as general partners. General partners are more active in business operation. They are designated with specific control to the operation, management, and use of the capital. Basically, general partners have control over the business entity in general. As mentioned before that general partners can also be found in limited partnership. They have liabilities which are limited to their investment. However, they also have full liability for partnership debt. Their personal asset can be seized if something goes wrong with the business. 

Related Stories: Things That Cause Your Business Relationship to Crumble

What Limited Partners Do

Things to remember about those types of partners are quite simple. Silent partners can be referred to as limited partners. They only provide capital to a business entity. They have expectation of the profit that will come from the business. However, they receive less control over business management or operation. Their involvement in that matter is indirect at least. Meanwhile, general partners are the opposite. They are the managers of the business itself. They have control over general business entity including the operation, management, as well as capital pool contribution. 

Comparing two different partners above is possible but both have different characteristics. A business needs fun to be able to run properly. However, it is also good managers who can use the capital to the best of the business’s growth. A business can come with both silent partners and general partners if needed.